This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…
It's easy to set up eDesk's Agent Assist and HandsFree AI features - revolutionizing the way your customer support works.
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…